Below outlines the terms and conditions on which we will supply to you cheese club packages. Please read these terms and conditions carefully. You understand that by subscribing to our Cheese Club, you agree to be bound by these terms and conditions:
DISCLAIMER
The information contained in this site is provided in good faith and is on an as is basis. The information is believed to be accurate and current at the date the information was placed on this website.
SERVICE AVAILABILITY
The name that will appear on your statement is Whitestone Cheese Club. Our Cheese Club is only intended for use by people residing in New Zealand.
PAYMENT GATEWAY
Whitestone uses Stripe / Shopify Payments for its online credit card transactions for Cheese Club Subscriptions. Stripe provides a safe and secure means of collecting payments via the Internet.
– Payments are fully automated with an immediate response.
– Your complete credit card number cannot be viewed by Whitestone or any outside party.
– By selecting an on-going subscription you allow Shopify to debit the subscription payment from the nominated credit card each month or bi-monthly depending on which option was selected at checkout.
– Subscription payments will be debited from the nominated credit card on the 18th of each month.
STORAGE OF COLLECTED INFORMATION
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at info@whitestonecheese.co.nz.
Cheese Club payments are set-up as a monthly subscription via Shopify Payments. Service begins as soon as your initial payment is processed. By signing up to our Cheese Club you accept that Stripe/Shopify Payments will automatically debit your credit card on the 18th of each month until cancellation of your subscription. Each payment received and cleared in our account before shipment date guarantees your delivery for the next shipment. Your contract will renew automatically until you cancel. If at some time you wish to cancel your membership you will need to contact us directly on sales@whitestonecheese.co.nz or phone 0800 892 433.
PROMOTION CODES AND MEMBER DISCOUNTS
For those that sign-up to our monthly or every 2 month deliveries (on-going subscriptions), you will be posted a member’s card with a unique membership number. This card grants you access to a 10% discount on products purchased on our main online shop (https://www.whitestonecheese.com/collections/all) or in our physical factory store in Oamaru. You will be posted your card and unique online discount code at time of sign-up. To use your discount card in our Oamaru store you must bring your card in with you and present it to our staff. Your unique discount code and card will become obsolete at time of subscription cancellation – you may only receive discounts on our products whilst a current paying member. The membership discount is applicable to all cheese products sold in our online shop, it cannot be used on Cheese Club subscriptions or other merchandise. Your unique online discount code can only be used when purchasing under your own Whitestone Cheese subscriber’s account at check-out.
RETURNS AND REFUNDS POLICY
If you are dissatisfied with any product you receive from us, please contact us on Freephone 0800 892 433 or email sales@whitestonecheese.co.nz. We retain the right to request a return of any faulty goods to us where the product will be inspected. If the fault is agreed, a replacement package will be given. We will consider replacements for any deliveries returned to us within 1 day of receipt. We reserve the right to refuse a refund or replacement on any product.
DELIVERY TERMS
We do not deliver to addresses outside of New Zealand. The courier tickets we use on our Cheese Club packages will be Non-Signature Required (unless they are going to a business address or you have specifically requested Signature Required tickets). Therefore the courier will usually leave the package at your door on a week day, we cannot guarantee at what time of the day. Whitestone Cheese cannot be held responsible if a package has been delivered to a given address when subscribers are away from that address for a day or more. If you know you are going to be away during the delivery week, we suggest you contact katelyn@whitestonecheese.co.nz and change your delivery address for that particular delivery, and for all permanent delivery address changes.
An address change must be completed at least 5 days before the 1st day of the following month, if this isn’t manageable please contact us on 0800 892 433 and we will be happy to assist, given the package hasn’t already been dispatched. Our Cheese Club packages are couriered in a recyclable cardboard box with Planet Protector wool liners and an ice pack. This woolpack system is eco friendly and keeps our cheese chilled whilst in transit - but Whitestone Cheese cannot be held responsible if the package is left in the heat or sun all day. We suggest the address supplied is suitable for a daytime delivery, such as an urban work place address.
If we are unable to deliver to the specified address for whatever reason, we’ll attempt to contact you on the contact number provided on your Whitestone Cheese subscriber profile to make an arrangement to deliver. We’ll endeavour to make every effort to deliver up to a maximum of two attempts, but should this not be possible for whatever reason, you agree to forfeit your package with no replacement or refund. You will not hold us responsible for any delays, outside our control, which relate to the delivery of your packages. You will be notified via email the on the day that your package is dispatched from our factory.
If you live in an urban area you can expect an overnight delivery, if rural your package may take 2 – 3 days to reach you, where at all possible please supply an urban address to ensure a smooth and quick delivery process. It is your responsibility to report any lost deliveries to us within 48 hours. Failure to do so will result in no replacement or refund.
Please view delivery weeks at this link: https://www.whitestonecheese.com/pages/delivery-dates
CANCELLATION OF MEMBERSHIP SUBSCRIPTION
You are welcome to cancel your membership subscription at any time. To do this you can log in online or you can contact us directly on Freephone 0800 892 433 or email sales@whitestonecheese.co.nz.
RISK AND TITLE
The products will be at your risk from the time of delivery. Our right to vary these Terms and Conditions: We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, pricing, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
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CONTACT
Diner & Deli: 469 Thames Highway, Oamaru 9400, New Zealand
Phone: 0800 892 433
Email: info@whitestonecheese.co.nz
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