Terms & Conditions

Ordering 

• All cheeses are hand crafted, weights will vary.

• Orders will be made up as near as possible to requested amounts.

• During warmer months we will ship cheese in insulated polybins.

• All prices are in NZ dollars and include GST.

• Website orders can be shipped to a NZ address only.

 

Payment Gateway 

We use DPS http://www.paymentexpress.co.nz to process our payments via a hosted payment page. For your security Whitestone Cheese do not store or collect any credit card information on the whitestonecheese.com website.

Delivery & Returns

• Rural deliveries $3.50 extra and at customers own risk due to 2 day delivery time. 

• Orders placed on a Friday will be dispatched on the next Monday, due to the weekend.

• Saturday deliveries available by request only, extra charges apply. 

• All non-deliveries must be notified to Whitestone within 72 hours of dispatch from Whitestone.

Refund & Disputes Resolution

At Whitestone Cheese our goal is to provide you superior service and quality handmade products. If for any reason you are not satisfied with your purchase from us, please contact us as soon as possible.

If you need to return an item due to a quality issue or damage during shipment, we need to be contacted by email or telephone within 48 hours of receipt of the product. Please provide our Dispatch Department with such details as product description, date received, package tracking number and the nature of the quality issue or damage. We will be glad to replace or exchange the item, or refund your money. If necessary, we will arrange the return shipping at no cost to you.

Returns for any other reason will need to be returned at the expense of the customer. No refunds will be issued for shipping cost of these returned items. Items not returned in original condition or partial return may not qualify for a full refund.

Please return the merchandise to the following address:

Whitestone Cheese
3 Torridge Street
Oamaru 9400
North Otago

If an item is returned as a result of an incorrect address provided by you, we can reship the product to the correct address at an additional cost to you. Due to the perishability of our products we are unable to repackage and ship returned items, therefore you will be responsible for the cost of the new product and we will cover the additional shipping.

Please contact Adrienne or Mandy in dispatch for any delivery issues: dispatch@whitestonecheese.co.nz