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Artisan Reserve Gold Membership
- A monthly delivery of at least a kilo of seasonal factory hand-cut cheese.
- Matching condiments, gourmet wafers, cheese matching and recipe notes.
- A bottle of premium wine matched with your delivered cheeses.
(Wineries include but aren't limited to: Amisfield, Peregrine, Rippon, Gibbston Valley, Wet Jacket, Ostler, Pasquale, Quartz Reef)
Packages will be couriered out within the first full week of each month.
purchased from our website and our factory store. Plus many more one-off
special offers for members.
SILVER CHEESE CLUB SUBSCRIPTIONS SHIP DURING THE FIRST FULL WEEK OF EACH MONTH.
Please note that your membership will automatically renew every month.
If at some time you wish to cancel your membership you will need to contact us directly.
If you are already an existing customer of Whitestone cheese please login before signing up to a membershipSign In
Terms And Conditions
This page outlines the terms and conditions on which we will supply to you cheese club packages via the membership subscription on our website www.whitestonecheese.com. Please read these terms and conditions carefully. You understand that by subscribing to our Cheese Club, you agree to be bound by these terms and conditions:
The information contained in this site is provided in good faith and is on an as is basis. The information is believed to be accurate and current at the date the information was placed on this website
Our Cheese Club is only intended for use by people residing in New Zealand. To become a Gold Member, you must be over the age of 18 as deliveries for this membership type contain alcohol.
Our Cheese Club accepts payments made by credit card, debit card and PayPal payments. We use PayPal https://www.paypal.com/nz/webapps/mpp/merchant to process your ongoing subscription payments. For your security Whitestone Cheese do not store or collect any credit card information on the whitestonecheese.com website. Cheese Club payments are set-up as a monthly subscription via PayPal. Service begins as soon as your initial payment is processed. By signing up to our Cheese Club you accept that PayPal will automatically debit your credit card or PalPay account on or around the same date each month until cancellation of your subscription. Each payment received and cleared in our account before shipment date guarantees your delivery for the next shipment. Your contract will renew automatically until you cancel. If at some time you wish to cancel your membership you will need to contact us directly on firstname.lastname@example.org or phone 0800 892 433.
Promotion Codes and Member Discounts
As a member of our Cheese Club, you will be posted a member’s card with a unique membership number. This card grants you access to a 10% discount on products purchased on our website or in our physical factory store in Oamaru. You will be posted your card and unique online discount code at time of Cheese Club sign-up. To use your discount card in our Oamaru store you must bring your card in with you and present it to our staff. Your unique discount code and card will become obsolete at time of membership cancellation – you may only receive discounts on our products whilst a current paying member. The membership discount is applicable to all cheese and butter products sold in our online shop, it cannot be used on Cheese Club subscriptions or other merchandise. Your unique online discount code can only be used when purchasing under your own Whitestone Cheese subscriber’s account at check-out.
Returns and Refunds Policy
If you are dissatisfied with any product you receive from us, please contact us on Freephone 0800 892 433 or email email@example.com. We retain the right to request a return of any faulty goods to us where the product will be inspected. If the fault is agreed, a replacement package will be given. We will consider replacements for any deliveries returned to us within 1 day of receipt. We reserve the right to refuse a refund or replacement on any product.
We do not deliver to addresses outside of New Zealand. The courier tickets we use on our Cheese Club packages will be Non-Signature Required (unless they are going to a business address or you have specifically requested Signature Required tickets). Therefore the courier will usually leave the package at your door on a week day, we cannot guarantee at what time of the day. Whitestone Cheese cannot be held responsible if a package has been delivered to a given address when subscribers are away from that address for a day or more. If you know you are going to be away during the first week of each month, we suggest you log into your Whitestone Cheese account and change your delivery address for that particular delivery.
An address change online must be completed at least 5 days before the 1st day of the following month, if this isn’t manageable please contact us on 0800 892 433 and we will be happy to assist, given the package hasn’t already been dispatched. Our Cheese Club packages are packaged in eco-friendly Chilltainer boxes which contain a reflective material to help keep products cool, we also include an icepack, but Whitestone Cheese cannot be held responsible if the package is left in the heat or sun all day. We suggest the address supplied is suitable for a daytime delivery, such as an urban work place address.
If we are unable to deliver to the specified address for whatever reason, we'll attempt to contact you on the contact number provided on your Whitestone Cheese subscriber profile to make an arrangement to deliver. We'll endeavour to make every effort to deliver up to a maximum of two attempts, but should this not be possible for whatever reason, you agree to forfeit your package with no replacement or refund. You will not hold us responsible for any delays, outside our control, which relate to the delivery of your packages. You will be notified via email the on the day that your package is dispatched from our factory.
If you live in an urban area you can expect an overnight delivery, if rural your package may take 2 – 3 days to reach you, where at all possible please supply an urban address to ensure a smooth and quick delivery process. It is your responsibility to report any lost deliveries to us within 48 hours. Failure to do so will result in no replacement or refund.
Cancellation of Membership Subscription
You are welcome to cancel your membership subscription at any time. To do this you must contact us directly on Freephone 0800 892 433.
Risk and Title
The products will be at your risk from the time of delivery. Our right to vary these Terms and Conditions We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.