$1320 inc GST annual subscription, one-off payment.
If you are already an existing customer of Whitestone cheese please login before signing up to a membershipSign In
This page outlines the terms and conditions on which we will supply to you cheese club packages via the membership subscription on our website www.whitestonecheese.com. Please read these terms and conditions carefully. You understand that by subscribing to our Cheese Club, you agree to be bound by these terms and conditions: Disclaimer The information contained in this site is provided in good faith and is on an as is basis. The information is believed to be accurate and current at the date the information was placed on this website
Our Cheese Club is only intended for use by people residing in New Zealand. To become an Elite Member, you must be over the age of 18 as deliveries for this membership type contain alcohol.
Our Cheese Club accepts payments made by credit card, debit card and PayPal payments. We use PayPal https://www.paypal.com/nz/webapps/mpp/merchant to process your payment. For your security Whitestone Cheese do not store or collect any credit card information on the whitestonecheese.com website.
As a member of our Cheese Club, you will be posted a member’s card with a unique membership number. This card grants you access to a 10% discount on products purchased on our website or in our physical factory store in Oamaru. You will be posted your card and unique online discount code at time of Cheese Club sign-up. To use your discount card in our Oamaru store you must bring your card in with you and present it to our staff. Your unique discount code and card will become obsolete at time of membership cancelation – you may only receive discounts on our products whilst a current member. The membership discount is applicable to all cheese and butter products sold in our online shop, it cannot be used on Cheese Club subscriptions or other merchandise. Your unique online discount code can only be used when purchasing under your own Whitestone Cheese subscriber’s account at check-out.
If you are dissatisfied with any product you receive from us, please contact us on Freephone 0800 892 433 or email firstname.lastname@example.org. We retain the right to request a return of any faulty goods to us where the product will be inspected. If the fault is agreed, a replacement package will be given. We will consider replacements for any deliveries returned to us within 1 day of receipt. We reserve the right to refuse a refund or replacement on any product. Whitestone Cheese don’t not offer refunds for Elite Membership subscriptions once paid for, nor do we offer refunds on the balance of any unclaimed* packages during your 12 months membership. As an Elite Member, you will have 12 months in which to choose 12 cheese club deliveries. Whitestone Cheese will email you reminders every month to log into your Whitestone Cheese subscribers account and choose from 3 different packages on offer. You are welcome to order more than one package at a time. If you fail to order all 12 of your packages within 12 months you agree to forfeit your remaining package(s) with no replacement or refund. We will endeavour to contact you near your subscription expiry date and, again, once it has expired. We will also contact you when you have used up all of your 12 deliveries, if you use them up early in your 12 month subscription, you are welcome to purchase another Elite Membership subscription at any time.
We do not deliver to addresses outside of New Zealand. The courier tickets we use on our Cheese Club packages will be Non-Signature Required (unless they are going to a business address or you have specifically requested Signature Required tickets). Therefore the courier will usually leave the package at your door on a week day, we cannot guarantee at what time of the day. Whitestone Cheese cannot be held responsible if a package has been delivered to a given address when subscribers are away from that address for a day or more. If you know you are going to be away we suggest you log into your Whitestone Cheese account and change your delivery address for that particular delivery. An address change online must be completed online at the time of choosing your Elite packages, if this isn’t manageable please contact us on 0800 892 433 and we will be happy to assist, given the package hasn’t already been dispatched. Our Cheese Club packages are packaged in eco-friendly Chilltainer boxes which contain a reflective material to help keep products cool, we also include an icepack, but Whitestone Cheese cannot be held responsible if the package is left in the heat or sun all day. We suggest the address supplied is suitable for a daytime delivery, such as an urban work place address. If we are unable to deliver to the specified address for whatever reason, we'll attempt to contact you on the contact number provided on your Whitestone Cheese subscriber profile to make an arrangement to deliver. We'll endeavour to make every effort to deliver up to a maximum of two attempts, but should this not be possible for whatever reason, you agree to forfeit your package with no replacement or refund. You will not hold us responsible for any delays, outside our control, which relate to the delivery of your packages. You will be notified via email the on the day that your package is dispatched from our factory. If you live in an urban area you can expect an overnight delivery, if rural your package may take 2 – 3 days to reach you, where at all possible please supply an urban address to ensure a smooth and quick delivery process. It is your responsibility to report any lost deliveries to us within 48 hours. Failure to do so will result in no replacement or refund. If an product advertised in the Elite Members section becomes unavailable due to supply issues outside of our control, we will endeavour to replace that product with a similar product to the same monetary amount, we will also notify you of any short-notice change to your order. Due to the seasonal nature of our cheese, fruit condiments and the wines we offer this may occur from time to time.
You are welcome to cancel your membership, however we do not offer refunds for Elite Membership subscriptions once paid for, nor do we offer refunds on the balance of any unclaimed* packages during your 12 months membership. If you feel you are not receiving value for your subscription we are always open for discussions.
The products will be at your risk from the time of delivery. Our right to vary these Terms and Conditions We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. *Unclaimed packages means Elite packages that have not yet been ordered to make-up to 12 deliveries during the membership time.